Terms of Purchase

1. Acceptance of Terms

By placing an order on Allbirds’ website (alllbirdes.com), you agree to be bound by these Terms of Purchase, as well as our Privacy Policy and any additional terms specified for specific products or promotions. We reserve the right to update these terms periodically, with revised versions posted on our website—your continued use of our services after updates constitutes acceptance of the new terms.

2. Order Placement & Confirmation

  • Order Submission: When you submit an order, you are making a binding offer to purchase the selected products. All orders are subject to our verification and acceptance, which may include confirming product availability, payment validity, and shipping address accuracy.
  • Order Confirmation: You will receive an email (sent to the address provided during checkout) acknowledging your order submission. A separate “Order Confirmation” email will be sent once your order is processed and accepted, at which point a binding contract between you and Allbirds is formed. If we are unable to fulfill your order (e.g., due to stock unavailability), we will notify you via email and issue a full refund (processed within 5–10 days, in USD).

3. Pricing & Payment

  • Pricing: All product prices displayed on alllbirdes.com are in USD and include applicable taxes (where required by law). We reserve the right to adjust prices at any time, but confirmed orders will be fulfilled at the price stated at the time of order submission.
  • Payment Methods: We accept major credit cards, debit cards, and other secure payment methods as indicated at checkout. All payments are processed through trusted third-party payment providers, and Allbirds does not store your full payment details (consistent with our Privacy Policy).
  • Payment Authorization: By providing payment information, you authorize us (or our payment partners) to charge the total order amount (including any applicable fees—note: Allbirds offers free shipping on all orders) to your selected payment method. If a payment is declined, we will notify you, and your order may be delayed or canceled until valid payment is received.

4. Shipping & Delivery

  • Shipping Timeline: Orders are processed within 1–3 days of confirmation, with delivery taking 6–12 days worldwide (no distinction between domestic and international delivery timelines). Delivery times are estimates and may be affected by external factors (e.g., customs delays for international orders, carrier disruptions).
  • Shipping Address: You are responsible for providing an accurate and complete shipping address. We are not liable for delays or non-delivery caused by incorrect address information. If you need to update your address after order confirmation, contact our customer service team at service@alllbirdes.com immediately—we will attempt to adjust details, but cannot guarantee changes once shipping has been initiated.
  • Order Tracking: Once your order ships, we will send a tracking number to your email, allowing you to monitor delivery progress via the carrier’s website.

5. Returns & Refunds

  • Return Eligibility: You may return any unused, unworn, and undamaged products (with original tags and packaging) within 60 days of delivery for a full refund (excluding any non-refundable fees—note: Allbirds offers free returns). Custom or personalized products are non-returnable unless defective.
  • Return Process: To initiate a return, contact our customer service team at service@alllbirdes.com with your order number and reason for return. We will provide a pre-paid return shipping label and instructions. You are responsible for ensuring the product is packaged securely to prevent damage during return transit.
  • Refund Processing: Once we receive and inspect the returned product (to confirm it meets eligibility requirements), we will process your refund within 5–10 days. Refunds will be issued to the original payment method, in USD, and may take additional time to appear in your account depending on your financial institution’s processing times.

6. Product Availability & Specifications

  • Stock Updates: Product availability is displayed on alllbirdes.com, but we cannot guarantee stock levels at the time of order submission (due to high demand or inventory errors). If a product becomes unavailable after order confirmation, we will notify you via email and issue a full refund.
  • Product Specifications: We strive to provide accurate descriptions, images, and sizing information for all products, but minor discrepancies may occur (e.g., color variations due to screen settings). If you receive a product that does not match the listed specifications, contact us immediately—we will arrange a replacement or full refund.

7. Liability & Indemnification

  • Allbirds’ Liability: Allbirds is liable for delivering products as described and in acceptable condition, but we are not liable for indirect, incidental, or consequential damages (e.g., loss of use, inconvenience) resulting from order delays, delivery issues, or product defects (except where required by applicable law).
  • Your Indemnification: You agree to indemnify and hold Allbirds harmless from any claims, damages, or expenses arising from your breach of these Terms of Purchase, your misuse of our products or website, or your violation of any applicable laws or regulations.

8. Governing Law

These Terms of Purchase are governed by the laws of the United States (without regard to conflict of law principles). Any disputes arising from or related to your order or these terms will be resolved through negotiation first; if negotiation fails, disputes may be submitted to the courts of the state where Allbirds is based (LaGrange, Georgia).

9. Contact Us

If you have questions, concerns, or requests regarding these Terms of Purchase or your order, please reach out to our customer service team:
  • Address: 323 Waterview Drive, LaGrange Georgia 30240, United States