Privacy Policy

Introduction

At Allbirds, we regard your privacy as seriously as we do our commitment to sustainability. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (alllbirdes.com), place orders, or interact with our services. By using our platform, you acknowledge your understanding and agreement with the terms outlined below.

Information We Collect

We adhere to the data minimization principle , collecting only information necessary to provide and improve our services. The types of information we may gather include:
  • Identifying Information: Name, email address (e.g., service@alllbirdes.com for communications), shipping/billing address, and phone number provided during account creation or order placement.
  • Order & Transaction Data: Details of your purchases (product type, quantity, price), payment method information (processed securely via third-party providers, not stored directly by us), and order status updates.
  • Technical Information: Device type, browser version, IP address, and website navigation data (e.g., pages visited, time spent) to optimize your browsing experience.
  • Voluntary Information: Feedback, survey responses, or communication with our customer service team.
We never use default authorization or generalized consent to collect information unrelated to our services , and we will separately obtain your explicit consent before collecting any sensitive personal information.

How We Use Your Information

Your information is used solely to fulfill our commitments to you and improve our offerings:
  1. Process Orders: Verify details, arrange shipping (1–3 days processing, 6–12 days delivery), and manage returns/refunds (60-day return window, 5–10 day refund processing).
  1. Provide Support: Respond to inquiries sent to service@alllbirdes.com or through our contact channels.
  1. Enhance Services: Analyze usage patterns to optimize website functionality and develop products aligned with customer needs.
  1. Communicate Updates: Share order confirmations, shipping notices, or important service announcements (you may opt out of non-essential communications).
We will never use your information for targeted advertising without your explicit opt-in , nor will we process it for purposes unstated at the time of collection.

Sharing & Disclosure of Information

We limit information sharing to protect your privacy and ensure service delivery:
  • Trusted Third Parties: We may share order details with shipping partners to deliver your purchases, or with payment processors to handle transactions securely. These partners are bound by confidentiality agreements and may not use your information for other purposes .
  • Legal Requirements: We may disclose information to comply with applicable laws, prevent fraud, or address safety risks, as permitted by the "allowed explicit purposes" outlined in privacy regulations .
  • Business Transitions: In the event of a merger or acquisition, your information may be transferred, but we will ensure continuity of privacy protections.
We never sell your personal information to data brokers or third parties for marketing purposes.

Data Security & Retention

  • Security Measures: We employ encryption, access controls, and regular security audits to protect your information from unauthorized access, disclosure, or misuse .
  • Retention Period: We retain your information only for as long as needed to fulfill the purposes stated, or as required by law. After this period, data is either anonymized or securely deleted . Transaction records may be retained for legal compliance purposes.

Your Rights

You have the right to control your personal information, in line with global privacy standards :
  • Access & Correction: Request details of the information we hold about you and ask for corrections if data is inaccurate.
  • Deletion: Request removal of your personal information, subject to legal retention requirements. We offer a reasonable period to withdraw such requests if made in error .
  • Data Export: Request a copy of your information in a portable format (where technically feasible).
  • Withdraw Consent: Revoke consent for non-essential data uses (e.g., marketing communications) at any time.
To exercise these rights, contact us at service@alllbirdes.com with your request details. We will respond promptly and address your inquiry in line with applicable regulations.

Changes to This Policy

We may update this Privacy Policy to reflect regulatory changes or service improvements. When we do, we will post the revised version on our website with a clear notice of update. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
  • Address: 323 Waterview Drive, LaGrange Georgia 30240, United States
At Allbirds, protecting your privacy is part of our promise to earn your trust—just as we strive to earn your trust with our sustainable, comfortable products.