Refund Policy

1. Refund Eligibility

To qualify for a refund from Allbirds (alllbirdes.com), your return must meet the following criteria:
  • Product Condition: Items must be unused, unworn, and undamaged, with all original tags, packaging, and accessories intact. Products showing signs of wear, washing, or alteration will not be eligible for a refund.
  • Timeframe: Refund requests must be initiated within 60 days of the delivery date (as confirmed by the shipping carrier’s delivery confirmation). Requests submitted after this window will not be processed.
  • Exceptions: Custom or personalized products are non-refundable unless they arrive defective or with manufacturing errors. Defective items must be reported within 7 days of delivery to qualify for a refund or replacement.

2. How to Request a Refund

Follow these steps to initiate a refund for an eligible order:
  1. Start a Return First: Refunds are processed only after we receive and inspect your returned items. To begin, contact our customer service team at service@alllbirdes.com with your order number and reason for the refund (e.g., “Refund request for Order #12345 – wrong size”).
  1. Receive Return Instructions: Our team will respond within 24 hours with a pre-paid return shipping label (consistent with our free returns policy) and detailed steps for packaging and sending back the items.
  1. Ship the Items: Package the eligible products securely (using the original packaging if possible) and attach the provided return label. Drop off the package at the designated shipping carrier location—no additional shipping fees will apply to you.
  1. Confirm Return Delivery: Once the carrier confirms delivery of your return to our facility (323 Waterview Drive, LaGrange Georgia 30240, United States), we will notify you via email.

3. Refund Processing Timeline

  • Inspection Period: After receiving your return, we will inspect the items within 2–3 business days to verify they meet eligibility requirements. If approved, we will initiate the refund immediately.
  • Refund Issuance: Refunds are processed within 5–10 business days of inspection approval. The exact timing depends on your payment method and financial institution’s processing rules:
    • Credit/Debit Cards: Refunds typically appear in your account within 3–5 additional business days after processing.
    • Other Payment Methods: For alternative payment options (e.g., digital wallets), check with your provider for their specific refund posting timeline—we will share a confirmation reference once the refund is sent.
  • Currency: All refunds are issued in USD, matching the original transaction currency to avoid exchange rate discrepancies.

4. Refund Exceptions & Notes

  • Shipping Costs: Since Allbirds offers free shipping on all orders, no shipping fees are included in refunds (as no shipping charges were collected at checkout).
  • Gift Purchases: If the item was a gift, the refund will be issued to the original purchaser’s payment method. The gift recipient may contact us for a store credit (equal to the item’s value) if the original purchaser cannot be reached.
  • Canceled Orders: If you cancel an order before it ships (within 1–3 days of confirmation), we will process a full refund within 2–3 business days of cancellation—no return is required. If the order has already shipped, follow the standard return and refund process outlined above.
  • Defective or Incorrect Items: If you receive a defective, damaged, or incorrect product (e.g., wrong size/color), contact us within 7 days of delivery. We will cover all return shipping costs, process a full refund within 3–5 business days of inspection, and offer the option to send a replacement (if available) at no extra charge.

5. Contact Us for Refund Questions

If you have not received your refund within the stated timeline, or need clarification on your refund status, reach out to our team at service@alllbirdes.com with:
  • Your order number
  • Date of return shipment
  • Refund confirmation reference (if provided)
  • Payment method used for the original purchase
We are committed to ensuring a transparent and hassle-free refund experience. If you encounter any issues, our customer service team will resolve them promptly to your satisfaction.