Contact Us

How to Reach Us

At Allbirds, we’re committed to providing timely and helpful support for all your purchase-related questions, concerns, or requests. Below are the most convenient ways to connect with our customer service team:

1. Email Support

Our primary support channel is email, where you can get detailed assistance for a wide range of needs.
  • What We Can Help With: Order status inquiries, shipping address updates, return initiations, refund tracking, product availability checks, and help with payment issues.
  • Response Time: We aim to reply to all emails within 24–48 business hours. For urgent matters (e.g., address changes within 1 day of order confirmation), please include “URGENT” in the email subject line to prioritize your request.

2. Mail Correspondence

For formal inquiries or documentation, you can reach us via postal mail at our physical address:
  • Mailing Address: Allbirds Customer Service, 323 Waterview Drive, LaGrange Georgia 30240, United States
  • Note: Mail responses may take 5–7 business days to process, so we recommend email for time-sensitive questions.

What to Include in Your Inquiry

To help us assist you quickly and accurately, please provide the following information when contacting us (where applicable):
  • Your full name (as it appears on your order or account)
  • Order number (found in your Order Confirmation email)
  • Registered email address or phone number (linked to your order)
  • Clear description of your request (e.g., “Request to return Order #12345” or “Inquire about delivery delay for Order #67890”)

Additional Support Tips

  • Order Tracking: Before contacting us about delivery status, you can check real-time updates using the tracking number sent to your email once your order ships (typically within 1–3 days of order confirmation).
  • Returns & Refunds: For return requests, have your order number ready—we’ll send a pre-paid return label and step-by-step instructions to your email within 24 hours of your inquiry.
  • FAQs: For common questions (e.g., sizing guides, payment methods, or warranty details), visit our website’s FAQ page first—you may find an immediate answer to your query.
We value your trust in Allbirds and are dedicated to making your shopping experience as smooth and enjoyable as possible. Whether you need help with an order or have feedback to share, our team is here for you.